Repairs

Out of Hours Repairs Sevice

We are getting too many calls for emergency repairs that are quite simply not emergencies.  An emergency is where there is a danger to life or to the structure of the property.  Many situations cause a major inconvenience and will be tackled urgently, but often they do not need to be attended to outside normal working hours.

 

Some examples of repairs that are not true emergencies are

 

• Minor electrical faults or partial loss of power
• Dripping taps or taps not working properly
• Blocked toilet
• Faulty locks where there is another access/exit route available
• Windows not closing properly

These are only a few examples of repairs that do not pose a threat to your life or to the structure of the property. 

 

In an effort to reduce the cost of providing our repairs service we are asking you to consider the nature of the repair before using our emergency numbers.

 

In the meantime, we have advised our out-of-hours repairs team not to respond to calls unless it is a true emergency.

 

If you do call a member of our repairs team out after normal working hours and the repair you need does not pose a threat to your life or the property you may be asked to pay the cost of the call-out and repair.

 

If the repair you need carried out is genuinely posing a threat to you or your property our please do not hesitate to use our freephone number for ‘emergency’ repairs.  The number is 08000 274 007 for plumbing, electrical and joinery repairs and 0800 281856 for central heating repairs.

 

Tenants in new development will have been given details as to who to contact in your first year defects.